Frequently Asked Questions
Everything you need to know about ordering our creative books and gifts.
What are your standard shipping times within the UK?
Orders are typically processed within 1-2 business days. Standard UK delivery usually arrives within 3-5 working days via our courier partners.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by region and will be calculated at checkout.
What is your return policy for damaged items?
If your book or gift arrives damaged, please contact our customer service team within 14 days of receipt with a photo of the damage to arrange a replacement or full refund.
Can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your products available for wholesale purchase?
Yes, we offer wholesale opportunities for retailers. Please visit our 'Trade' page or contact our sales department for more information on opening a trade account.